FAQ

What happens if my order  is incorrect?

If you can send proof that we made the mistake (screenshot of order receipt details), please send us an email and we will recreate your order free of charge. The email most be sent within 30-days of the order date. If you caused the mistakes we will charge $10.00 USD to make the correction for the Initial & Date Pendants. For the other necklace please email us at info@trendyjewlz.com and we will provide a solution. 

What happens if my necklace breaks?

As long the order still is under your 30-day warranty we will send another necklace free of charge.

What if I do not like my necklace?

Please contact at via email at help@trendyjewlz.com.

Can I wear this necklace in water?

Our necklaces may tarnish if you wear the necklace in water. However, we do not recommend you to wear it in order to keep the integrity intact.  

What is the necklace made out off?

Our necklaces are made out of stainless steel. 

Where is my order?

Please refer to the Track Your Order page for a the latest status. Also check our Shipping Policy page for more details on our processes. 

Where are we located?

We are located in the United States. We have multiple shipping partners throughout the US and headquartered in Alabama.